Email us
We reply to every message. Include your store address (the .myshopify.com one) and, if you can, a screenshot.
[email protected]Response time
We usually reply within one business day, and always within two. Messages that report a problem with billing or lost content go to the front of the queue.
Getting started
- Install Lumora from Shopify and open it from your admin sidebar. The “Get set up” guide on the home page walks you through the rest.
- Scan your catalogue. Lumora shows how healthy your product pages are and which ones need copy, SEO or better photos.
- Set your brand voice. Pick a tone and add a line about your brand. A live sample shows how your descriptions will read. It does not use any of your allowance.
- Write your first description. Open a product and read the draft next to your current text. Refine it if you like.
- Review and apply. Apply the draft to the product. You can undo it at any time from Version history.
- Go bigger. Select many products on the Descriptions page and run them in bulk, then approve the drafts you like. Photos and alt text work the same way.
Common questions
A draft does not sound like my brand. What can I do?
Open Brand voice and add a line about your brand, your audience and a few words to use or avoid. Pasting a sample of copy you love helps most. Then use the refine chips in the editor (Shorter, Warmer, More detail) or type what to change.
I applied a description by mistake. Can I undo it?
Yes. Choose Undo in the confirmation that appears after applying, or open Version history on the product and restore any earlier version.
Why did a bulk run stop before it finished?
Your monthly allowance may have run out. Allowances reset on the 1st of the month, and you can upgrade to Starter or Growth from the Plans page at any time. Anything already written is saved as a draft.
Where did my original photo go after upscaling?
Lumora keeps a backup of the original when you replace an image. You can also choose to add the upscaled version as a new image and leave the original untouched.
How do I cancel a paid plan?
Open the Plans page in the app and switch to Free, or cancel the subscription from your Shopify admin. You keep your paid plan until the end of the period you have paid for.
How do I remove Lumora and my data?
Uninstall the app from your Shopify admin. Your access is removed straight away and Shopify tells us to delete the rest of your data about 48 hours later. To ask for it sooner, email [email protected].
More
Read our Privacy Policy and Terms of Service, or head back to the home page.