Terms of service

1. The service

Lumora is a Shopify app that helps you write product and collection descriptions, SEO fields and image alt text, upscale product photos and create lifestyle images. These terms are between you (the merchant who installs the app) and us, NickFlix (Gurgaon, Haryana, India), the company that makes and runs Lumora. If you use the app for a business, you confirm you can accept these terms on its behalf.

2. Your store and your content

You keep all rights to the content on your store. You give us permission to process it so we can provide the app, including sending it to the AI providers described in our Privacy Policy. You are responsible for having the right to use the products, images and text you run through the app.

3. AI drafts: please review them

Lumora produces drafts using AI. They can contain mistakes, such as wrong facts, or claims you cannot support. We show every draft for your review before it is applied, unless you turn on automatic applying for new products. You are responsible for what you publish on your store, including checking drafts for accuracy, safety claims, trademarks and compliance with the law and with Shopify’s rules. We store earlier versions so you can restore them.

4. Plans and billing

• The Free plan includes 10 writing runs, 5 photo upscales and 2 generated images a month.
• The Starter plan costs $12 a month and includes 300 writing runs, 100 photo upscales and 30 generated images a month.
• The Growth plan costs $29 a month and includes 1,000 writing runs, 400 photo upscales and 100 generated images a month.
• Allowances reset on the first day of each calendar month and do not roll over.
• Paid plans are billed through Shopify, appear on your Shopify invoice and are subject to Shopify’s billing terms. You can cancel at any time from your Shopify admin; you keep your paid plan until the end of the period you paid for.
• We may change prices or allowances. We will give you notice in the app before a change affects what you pay.

5. Acceptable use

You agree not to:

• use the app to create illegal, deceptive, hateful or infringing content;
• try to break, overload, reverse engineer or bypass the limits of the service; or
• resell the app or give others access to your account.

We may limit or suspend use that harms the service or other merchants, and we will try to tell you why.

6. Availability

We work to keep Lumora reliable, but it is provided as is and may sometimes be unavailable, for example during maintenance or when an AI provider is down. Some features may be rolled out gradually or change over time.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or profit, and our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have by law that cannot be limited.

8. Ending these terms

You can stop using Lumora at any time by uninstalling it. We may end or suspend access if you break these terms. When the app is uninstalled, we delete your data as set out in the Privacy Policy.

9. Changes and law

We may update these terms. If a change matters, we will tell you in the app or by email, and continuing to use the app after that means you accept it. These terms are governed by the laws of India, without affecting any mandatory consumer protection rights you have where you live.

10. Contact

Questions about these terms? Email [email protected].